Refund policy

Made to Measure

Every Yuan Atelier piece is cut and sewn to your measurements, so we can't accept returns or give refunds for a change of mind once your fabric has been cut. Instead, we will work with you until your piece fits.

Cancellations

You can cancel for a full refund at any time before your measurements are confirmed and your fabric is cut.

If It Doesn't Fit Quite Right

Tell us within 30 days of delivery. Your first alteration is free, and we cover shipping both ways. Alterations usually take one to two weeks, plus shipping.

If Something Is Wrong With the Making

If there is a fault in the fabric or the sewing, we will repair or remake your piece at our cost.

Lifetime Guarantee

We will adjust, alter, or repair your piece at any time for as long as you own it. After your first free alteration, we simply ask you to cover shipping.

Because our fabric is rare, we keep an archive of offcuts from every run for future repairs. If the original fabric is ever no longer available, we will use the closest match from our archive or suggest a considered contrast, and we will always agree it with you before any work begins.

The guarantee is for the original owner and covers changes in fit and everyday wear. It does not cover loss.

How to Send a Piece Back

Contact us first and we will send you our address and instructions. For international parcels, please mark them "returned for alteration/repair" so that no import duty is charged again.

This policy does not affect your statutory rights.